Shipping Policy

Thank you for shopping with us! We understand that shipping plays a crucial role in providing a satisfactory shopping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipping of products from our cross-border independent store. Please read this policy carefully before placing your order to ensure a smooth and hassle-free delivery process.

1. Shipping Methods and Costs:
We offer various shipping methods to cater to different needs and destinations. The available shipping methods and associated costs will be clearly displayed during the checkout process. Please note that shipping costs may vary depending on the weight, dimensions, and destination of the package.

2. Shipment Processing Time:
After receiving your order, we will process it within 7 business days. This includes order verification, quality checks, and packaging. Once the shipment is ready, we will provide you with a tracking number to monitor the progress of your delivery.

3. Estimated Delivery Time:
The estimated delivery time refers to the time it takes for the package to reach its destination after it has been shipped. This time frame may vary depending on factors such as the shipping method selected, customs clearance, and local postal service efficiency. Please note that delivery delays may occur during peak seasons or due to unforeseen circumstances beyond our control.

4. International Customs and Import Duties:
Please be aware that international shipments may be subject to customs duties and import taxes imposed by the destination country. These charges, if applicable, are the responsibility of the customer and will be collected by the customs authorities upon delivery. We recommend contacting your local customs office to determine the specific rules and regulations regarding imports before placing an order.

5. Shipment Tracking:
Once your order has been shipped, you will receive a tracking number via email or SMS. This tracking number can be used to track the progress of your delivery on our website or the respective shipping carrier's website. Please note that it may take up to 48 hours for the tracking information to become available after the package has been shipped.

6. Shipping Restrictions:
While we strive to offer worldwide shipping, there may be certain countries or regions where shipping is currently unavailable due to legal restrictions or logistical challenges. If your country is not listed during the checkout process, kindly contact our customer support team for further assistance.

7. Shipping Address:
It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check the shipping address before finalizing your order to avoid any delivery issues. In case of an incorrect or incomplete address, we cannot be held responsible for any delays or lost shipments.

8. Shipping Insurance:
We offer optional shipping insurance to protect your order against loss, theft, or damage during transit. The cost of shipping insurance will be displayed during the checkout process. We highly recommend purchasing shipping insurance for valuable or fragile items.

If you have any further questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team. We are here to assist you and ensure your shopping experience is a delightful one.